Why you should never call customer service
Ok I get my credit card bill this month, and everything looks ok, untill I get to the bottom where it says "AOL high speed- 14.95". And i'm like huh thats not right because I never ordered AOL? So I call the credit card company, I'm like hi there was a mistake on my bill, you charged me for aol, and i dont have aol so please change that.
yeah right, if it were only that simple.
the lady goes, wellll this look like you had a free trial that expired so they probably just started charging your account. I'm like yeah thats true, i got a new computer from dell about 6 months ago and it came with a 6 month free trial of aol. But i speicfically did not give them my credit card number cuz they are notorious (big word-look it up!) for charging you for no reason. So credit card lady tells me that they must have gotten my credit card information through dell. well excuse dell!
anyways i go and call up aol - and was on the phone with an automated answerig service for seriously at least 10-15 minutes- this is our conversation:
Machine Lady: Thank you for calling AOL ...if you are a member , say yes. if you are not, say no. if you are not sure, say i dont know.
Me: i dont know
Machine Lady: ok .
please choose from the following options: to become a member, say become a member (gee you think?) for pricing, say pricing. for plans, say plans.
Me: uh..my choice is not there
Machine Lady: i think you said that your option was not on my list, right?
Me: (a little freaked out) yeah, thats right
Machine Lady: ok, please choose from the following options- billing, pricing, charge disputes, or cancellation
Me: charge disputes
Machine Lady: please choose from the following options - double charged, over charged, early charged, charged in error
Me: charged in error
Machine Lady: please verify your information-
ok which i then had to type in my phone number, screen name, security question and alot of other garbage.
Machine Lady: thank you! your account has now been verified. please choose from the following options
Me: if you say that one more time i swear im gonna hang up
Machine Lady: I'm sorry , I didn't catch that. Please choose from the following options....
Me: CANCEL MY ACCOUNT!!! (i was screaming my mom thought i was insane shes like who are you on the phone with???)
Machine Lady: ok, no problem , first let me verify your information. .....
ok so i gave my info for the second time..
Machine Lady: thank you . please choose from the following options- double charged, over charged, early charged, charged in error
Me: uh wait a sec didnt we just go through that?
Machine lady: I'm sorry, I didnt get that. Please choose.....
Me: CAN I JUST SPEAK TO A FREAKIN PERSON?!?!?
......Amazingly.....she answers.....
"I think I understand what you're saying. I will connect you to a consultant shortly"
how cool is that?
i guess they know what kind of ppl theyre dealing with!
my conversation with the actual live guy made me appreicate machine lady but thats for another time!
posted by EmJay @ 7:16 PM
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